Privacy Policy

We currently process our on-line order via a secure website.  

In addition, we will not transfer, sell or divulge any information provided such as email addresses, billing addresses, names or credit card information.  All said information is only used internally to process your order.  

Credit card information is purged from our database once an order is shipped.

CCGem.net and Custom Creations Inc owns the rights to all custom graphics and custom pieces which it creates and may recreate the piece/pattern at any time.   

 All molds and models remain the property of CCGem.net and Custom Creations Inc.

Every effort is made to eliminate confusion and dissatisfaction.  Sketches and scans are created to protect us and you from misunderstandings regarding product weight, style and size.  We also require the customer to sign off on a graphic, sketch or scan before work is begun.  Custom graphics fees, rush fees, shipping and the 50% deposit on custom jobs are not refundable.

Products from our existing lines (stock patterns or items) are refundable less all shipping charges, foreign taxes and duties and any rush fees.

There is a restocking fee of 20% on all returned stock merchandise. Item that have been customized in any way are not returnable.

Note:  Items must be returned within 10 days of the original ship date in good condition.  Good condition means that the item must not show signs of wear and must not have been altered in any way (i.e. resized or re-polished).  Any item that has been engraved or resized is not returnable.   A return authorization number is required.  No returns will be accepted without a valid Return Authorization number or after 10 days from the original ship date.

Ordering Guidelines