Shipping

Shipping costs will be based on the weight of the package, the insured value of the piece and the shipping time needed (ex: next day, 2^nd day, ground) see UPS Chart

Insured value	UPS Next Day Air	UPS 2nd Day Air	UPS Ground

10 – 199	$31	$16	$10
200 – 299	$32	$17	$11
300 –399	$32	$17	$12
400 – 599	$33	$18	$13
600 – 799	$34	$20	$14
800 – 999	$35	$21	$15
1000 – 1199	$36	$22	$16
1200 – 1499	$37	$23	$17
1500 – 1799	$38	$23	$17
1800 – 1999	$39	$24	$18
2000 - 2999	$41	$27	$24
3000 – 3999	$42	$27	$24
4000 – 4999	$45	$31	$27
5000 – 5999	$49	$34	$30
6000 +	Call	Call	Call

UPS delivers Monday thru Friday. Saturday delivery is available for an additional fee. No Sunday deliveries .

All packages are sent insured/signature required – No Exceptions

You will receive an email confirmation when your package ships , along with a tracking number.

P.O. Boxes must be sent via US Postal Service

All packages are sent insured. NO EXCEPTIONS

Please call for a quote.

US Postal Service ONLY offered to Military Installations.

Payment Methods

MC / Visa / Amex / only accepted for US and Canadian

Other methods of payments include PayPal, wire transfers, money orders or cashier checks. Checks must clear before product can be shipped.

Deposit

A 50% deposit is required to start all jobs and any order under $100 US is charged in full at the time of order. All prices are in US dollars. Customers are responsible for all foreign taxes and duties if shipped outside the USA.

Custom Pieces

We will fax or email sketches or scans of the product for you. Once we receive your approval and your deposit we will begin work.

Warranty

All products manufactured by CCGem.net are guaranteed to be free of defects in workmanship, are made of the finest materials and are guaranteed to be as described in their product description. Any product with defects will be repaired or replaced free of charge, at our discretion, and will include a refund of all shipping charges related to said repair.

All products manufactured by CCGem.net are warranted for the life of the original purchaser. Normal wear of a jewelry item is to be anticipated and is not covered by said warranty. No warranty expressed or implied is attached to gemstones. Many jewelry companies require a regimented four or six month inspection schedule. Because of the distance to many of our customers and the cost of shipping, we recommend that you have a general inspection done by your local jeweler. If your local jeweler recommends service, please contact us through email or by phone (716 – 372 - 4175) so we can advise you of the appropriate course of action. If we determine that it is necessary to see the product, you will be asked to ship the product fully insured to us for inspection. Please call in advance and receive a Return Authorization Number. It is important that the RA number be clearly displayed or your package maybe refused!).

Note: The CCGem.net warranty is immediately voided if the jewelry item is serviced by a third party without written approval from CCGem.net

Privacy Policy

We currently process our on-line order via a secure website.

In addition, we will not transfer, sell or divulge any information provided such as email addresses, billing addresses, names or credit card information. All said information is only used internally to process your order.

Credit card information is purged from our database once an order is shipped.

Copyright Information

CCGem.net and Custom Creations Inc owns the rights to all custom graphics and custom pieces which it creates and may recreate the piece/pattern at any time. If a customer wants exclusive rights to a pattern or piece of jewelry which CCGem.net creates, there is an additional fee of $100 - $200.00 (this is in addition to any custom graphic/mold fees) and CCGem.net will not use the pattern or recreate the piece. All molds and models remain the property of CCGem.net and Custom Creations Inc.

Ring Sizes

We recommend having your finger sized before placing an order. Try on the same width rings that you are interested in and ask the jeweler to write the size and width on the back of his or her business card. You do not need to tell them that you are planning on purchasing your rings elsewhere - we have had customers purposely sized incorrectly by jewelers who know the customer will not be buying from them. You might even go to two different jewelers to check the size for accuracy. If the jeweler is unwilling to write the finger size and width on his/her card, be cautious!! We do not want to sell you a ring that is already the incorrect size - please have your size checked prior to ordering.

Return Policies

Custom Items

Every effort is made to eliminate confusion and dissatisfaction. Sketches and scans are created to protect us and you from misunderstandings regarding product weight, style and size. We also require the customer to sign off on a graphic, sketch or scan before work is begun. Custom graphics fees, rush fees, shipping and the 50% deposit on custom jobs are not refundable.

All custom items are non-returnable.

STOCK ITEMS

Products from our existing lines (stock patterns or items) are refundable less all shipping charges, foreign taxes and duties and any rush fees.

There is a restocking fee of 20% on all returned stock merchandise. Item that have been customized in any way are not returnable.

Note: Items must be returned within 10 days of the original ship date in good condition. Good condition means that the item must not show signs of wear and must not have been altered in any way (i.e. resized or re-polished). Any item that has been engraved or resized is not returnable. A return authorization number is required. No returns will be accepted without a valid Return Authorization number or after 30 days from the original ship date.

Ordering Guidelines

Our motto is “Give us your thoughts and we’ll design your dreams.” Whatever you require, let us make it a reality. Our experienced staff will gladly work with you to insure that your design and resulting piece of jewelry meets or exceeds your expectations. Call us at 716–372-4175

We are currently requiring a 2 to 3 week lead time for custom orders. Any order required sooner will be subject to a rush charge.

Prices for custom items will be verified by a customer service representative before an order is processed.

Special Notes - Please read carefully

>Prices are subject to change without notice. The current precious metals market is very volatile and can influence the overall price of a piece of jewelry.

residents must pay NY State sales tax.

Rush orders are subject to an additional rush charge

Custom items, rush fees and shipping are non refundable.

A restocking fee applies to all returned items.

Orders may be cancelled within 3 business days at no penalty.

All molds and models remain the property of CCGem.net and Custom Creations Inc.

CCGem.net gladly accepts returns of stock items within 10 days of original shipment. Ring sizes smaller than 5 or larger than 12 are considered custom and non-returnable.

Customers outside the USA are responsible for all taxes and duties levied by country of destination, plus UPS and FedEx brokerage fees.

All orders outside the USA and Canada require payment in the form of a wire transfer, bank drafts or Pay Pal. Wire transfers under $500.00 are subject to a $10 fee.